For restoration contractors
Insurance-funded jobs need a survey strategy built for the timeline.
Water + fire damage restoration is high-stress, multi-week, and insurance-driven. A single bad review here is catastrophic — Canopy's customer-recovery flow gives you 48 hours to fix a detractor before it goes public.
30-day trial. Cancel anytime — no charge if you cancel before day 31.
Why Canopy for restoration
Restoration customers are at their worst — they're displaced, stressed, dealing with adjusters. They will write a scathing review the moment something goes wrong. Canopy's survey timing is designed for the high-emotion, long-timeline restoration job: one mid-job check-in, one post-completion survey, and a 48-hour detractor-recovery window before any review request goes out.
Built for the way restoration actually works
Mid-job check-in
Fires 5 days after job-start (configurable). Catches scope-creep concerns + adjuster issues while you can still fix them, not after the customer has stewed for 3 weeks.
Final-walkthrough survey
Triggers when the project lead marks the job complete. Customer rates the work + the communication separately — most restoration complaints are communication, not workmanship.
Insurance-claim coordination flag
Optional survey question about the insurance process. Negative responses route to your office manager so the claim issue gets resolved before it becomes a Yelp review.
Plays nicely with the tools you use
Encircle, Albi, DASH, and the custom webhook for any restoration-specific PM tool. Pipedrive + HubSpot for the sales side.
See the integration docs →Try Canopy with your real restoration workflow.
30-day trial, no commitment. Connect your CRM in 5 minutes; the first survey fires the next time a job closes.
Start your 30-day trial →Cancel anytime — no charge if you cancel before day 31.