Comparison
Canopy vs Listen360 — for service businesses
Listen360 is the established NPS platform for franchise chains. Canopy is the self-serve alternative for independent service businesses and SMB chains running on modern CRMs.
Competitor information sourced from www.listen360.com (public marketing pages, last audited 2026-06-16). Cells marked "Needs your confirmation" are placeholders awaiting fact-check.
Who Canopy serves
Canopy is built for the operators below Listen360's franchise floor. If you're an independent HVAC contractor, a 3-location plumbing company, a single-owner cleaning service — Canopy is sized + priced for you. If you're a franchise corporate office buying for 200 locations, you're probably a better fit for Listen360.
Who Listen360 serves
Listen360 sells to franchise chains and multi-location service businesses — Chuze Fitness, Mathnasium, Sport Clips, Baptist Health, etc. They're an International Franchise Association member; their pitch is 'enterprise NPS for the franchise org chart.' 400+ brands / 50,000 combined locations per their public claims.
Side-by-side
| Canopy | Listen360 | |
|---|---|---|
| Pricing visibility | $149-$1,499/mo across 4 self-serve tiers. Transparent on the public pricing page. | Hidden — 'Request A Demo' for any rate disclosure. |
| Free trial | 30-day trial, card collected upfront, cancel before day 31 for $0 charge. | Needs your confirmation |
| Self-serve signup | Yes — pick a plan, enter card, you're in. | No — demo + sales-qualification flow. |
| Target customer size | 1-50 employees / SMB owner-operator buyer. | Franchise chains and multi-location businesses (per their case studies). |
| CRM integrations | HubSpot, Pipedrive, Salesforce (OAuth), plus a custom webhook receiver. | Needs your confirmation |
| AI features | AI digest reads every customer response weekly and reports the top 3 things to fix; Haiku-powered sentiment on every response; smart-message suggestions. | 'AI-powered analytics for feedback interpretation' per their public marketing. |
| Multi-location | Built in — per-location NPS, per-tech filtering, per-location detractor routing. | Yes — franchise org chart is their core use case. Per-location rollups + corporate aggregation. |
Verified cells are sourced from Listen360's public marketing pages. Anything subjective or feature-claim-specific gets the "Needs your confirmation" badge so we don't misrepresent them. If a row here is wrong, email support@canopytech.io and we'll update.
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